OUR TERMS
 
We do not accept call in orders, e-mails, or faxes. If you need to place an install or removal order please go to Allstarpost.com, click on Place Order. Allstarpost.com is a self serve web site. It is the agents’ responsibility to place all orders. Any order placed by Allstarpost on behalf of the agent is subject to a $5.00 administrative fee, based upon our sole discretion.
 
These terms of service apply to all agents using our service regardless of who is submitting the orders. If the company/client is submitting the orders on behalf of its agents, it is the company/clients responsibility to communicate our terms to all agents using our service.
 
Length of term for residential posts is 180 days.  If the listing is lost, canceled, or the property is sold or leased, you must immediately order the post removed. If the property is being listed beyond the initial 180 days, you can renew your service at a discount rate by going to Allstarpost.com and clicking on My Account, My In-Use Inventory. 
 
Any post not recovered, lost, stolen, or damaged beyond repair, is the financial responsibility of the agent and will be charged a replacement fee. 
 
Allstarpost does not sell or transfer ownership of any posts that are used in our business. Our business posts are numbered for inventory control and stamped with a press. We do make posts for sale; however they are not the same as our business post.
 
The replacement fee (Post Not Recoverable) does not transfer ownership of the post to the agent. If the post is recovered, Allstarpost reserves the right to retain a portion of this charge to cover additional expenses resulting in the recovery, such as additional trips, and Loss of Use. Loss of Use will be based upon the length of time the post was missing and is at the sole discretion of Allstarpost.
 
Additionally, this applies to riders, flyer tubes, flyer boxes or any other material supplied by Allstarpost.com. The replacement charge for each item is listed in the Fee Schedule. Failure to pay for these items may result in notification to the Credit Bureau or turning the account over to a collections agency.
 
Allstarpost.com is based in the West Valley, but we service the entire valley and outlying areas. Our prices are listed on our web site to include secondary service charges (Trip charges).  Orders for outlying areas may take up to 5 business days.  Trip charges for orders to outlying area cities and towns are intended for the specific city or towns listed on the web site. If the install is outside of the city limits, additional charges may apply. A postal address will include a city but may not be in the actual city limits. Please contact Allstarpost.com for more information
 
If our installers show up at the listing address the agent will be charged the full installation price regardless if we dig a hole or install a post. For trips made where posts are not allowed, homeowner, tenant, or occupant refusal, you will be charged the original installment fee.
Allstarpost.com installers will always use their best judgment and industry standards for post or sign placement. If the agent needs a specific location it must be communicated on the order and the spot must be clearly identified with paint, flags, or some other means, or by measurement from a specific point. If you need your post, window sign, gate, wall, balcony sign moved to another location there will be a reset or reinstall charge.
 
Any direct damage to water lines, irrigation lines, or low voltage lighting, as a result of Allstarpost.com installers will be repaired; however, Allstarpost.com will not be responsible for damages, if not allowed the opportunity to inspect claim damages. If a hole is dug at a location that does not allow post installs such as HOA or gated sub-divisions, and water or irrigation lines are damaged, Allstarpost will not pay for the damage. We feel that if the agent had investigated the rules properly we would not have dug the hole and therefore not hit any lines.  In the event Allstarpost.com determines to call Blue Stake to establish proximity of utility lines, the 48 hour guarantee will not apply.
 
TERMINATION OF SERVICE
 
Allstarpost Com LC or the agent may elect to terminate service. Posts will not be removed until the term is complete or the agent requests a removal on the web site.
 
If an agent is delinquent on a bill or charge and every attempt to resolve the dispute has failed, Allstarpost Com LC will notify the agent of termination of service.
 
Upon notification of termination of service, Allstarpost will remove all posts effective the date of termination.
 
AGENT RESPONSIBILITIES
 
It is important when placing your order that you give us an exact street address for post installation. If an incorrect address is provided the agent will be responsible for the reset or reinstall. You must indicate the City and Zip code, Hundred Block and Named Streets, identify the two Major Crossroads, as well as directions to the property from the major crossroads.
 
The agent must provide a gate code when ordering an install in a gated community, and a lock box code when ordering a Window sign install or removal. If our installer arrives and cannot gain access, an additional trip fee will be charged. In addition, provide a detailed map and site marker for all vacant land or construction sites.  
 
It is the agent’s responsibility to know city and homeowner association rules governing placement of posts and to communicate them to Allstarpost.com. Once a post is installed, it must remain at the listing address until an Allstarpost.com installer removes it. Removing a post or reinstalling a post at another listing constitutes a breach of agreement. If a post is reinstalled at another listing without our knowledge, and without using our web site order process, we will charge your account full price for the new install, to include trip fees, flyer tubes or boxes, and riders.
 
BILLING – DELINQUENT ACCOUNTS
 
For billed accounts, our terms are payment in full, net 15 days, unless otherwise agreed to in writing. Past due accounts are subject to a late fee per chargeable item per the fee schedule. An account is past due if payment is not received on the due date. We are not responsible for the actions of the US Postal Service. Payment must be submitted in order to arrive on the due date. Fifteen days after the due date the account is delinquent unless other terms are agreed to.
 
Allstarpost reserves the right to remove all posts without exception or notice if the account is delinquent. Allstarpost reserves the right to charge any credit card on the delinquent account to bring the account current. If any posts are removed due to none payment, the customer is still liable for payment of the original install or any re-installs.
 
Customers will be responsible for all collection and legal fees incurred in the collection of a delinquent account. Delinquent accounts may be referred to a collection agency and notice may be sent to a credit reporting agency.
 
Failure to keep account information current, to include credit cards, is a breach of terms and may result in removal of all posts. Reinstalls will be at your expense.  Any agent signs or materials will be held until late accounts are settled. If the account is not settled Allstarpost Com LC reserves the right to dispose of the agent’s signs and materials.
 
OUR GUARANTEE
 
Allstarpost Com LC guarantees standard residential post installs in our primary service area in a reasonable time. In the event of severe weather, road construction, Police incidents, major situations, road closures, or traffic conditions, the install may be delayed until conditions improve. In addition, sporting events, concerts, holidays, health crisis, deaths in the family, or any situation at management’s discretion may impede our service.
 
OUR SERVICE
 
Allstarpost.com is a post installation business; however we will hang signs and riders if available at the location. We will pick-up your signs from a sign store, however, we are not responsible for proofing or for insuring the correct quantity of signs are picked up. A charge may apply for sign pick-up. Please contact management for specific details. Additional trips are subject to a fee (per trip). Please review the fee schedule. 
 
Post removal is free for one attempt. If the post is in a garage or behind a locked gate or a fence with dogs, an additional trip fee may apply at our sole discretion. If the agent, homeowner, or occupant removes the post, it must be placed in an area of the listing accessible to Allstarpost.com installers or trip fees may apply. We are not responsible for damage done to water lines if we do not remove the post.

HOURS OF OPERATION

Our installers work Monday through Saturday with Sunday being off. Orders that come in on Saturday and Sunday will normally be completed on Monday. If you have any questions or special needs please contact management.
 
Lock Boxes
 
Allstarpost will attach agent owned lock boxes during post installation and remove and store them during post removal. Allstarpost.com web site will track each lock box by serial number, placed in a designated storage location at our shop, and tracked by a data base.  
 
For lock boxes that do not have factory serial numbers, Allstarpost will create and assign a unique number and either etch, scribe, write with indelible ink, or label the number on the box.
 
The agent will provide directions as to where the installer will attach the lock box. If placement instructions are not provided, our installers will use their best judgment as to lock placement. Any return trip to attach the lock box in a different place on the house will be at the agents’ expense, if placement instructions are not provided. Installers will note the location of the lock box in the installer notes.
 
If keys are in the lock box upon removal, our installers will bring them back to our shop. The keys will be held for five business days at which time they will be disposed of. If the agent requests the keys, we will deliver them at our convenience when our installers are close by during their daily route.
 
In order for Allstarpost to provide this lock box service the agent must provide the lock boxes. For Supra Boxes they must provide the CBS, key cradle code, and the shackle code. For all other lock boxes they must provide the lock box code. We must have the lock boxes at least 3 business days prior to the install date. If not the install may be delayed. It is the agents’ responsibility to notify Allstarpost if any codes changed so we can update our records. If we are not notified, any additional trips will be at the agents’ expense.
 
If the agent requests a lock box attachment or removal that is not in conjunction with a post install or removal there will be an additional trip charge.
 
If the agent requests that the Supra Lock Box key cradle is unlocked after attachment, Allstarpost Com LC and the Supra key holder who attached the lock box to the house will not be responsible for any malicious activity. This in includes theft of the key cradle, missing keys, or any activity at or in the house.
 
Allstarpost Com LC or employees are not responsible for any missing, lost, stolen, or damaged lock boxes while attached to the house. Allstarpost Com LC is not responsible for any losses at the house while the box is attached to the house.